Orders placed before 9.30 AM, will be processed the same day if working, whereas orders placed after 9.30 AM, will be processed approximately the following day.For orders placed by credit card or PayPal, an administrative check may be required with order handling times of up to 48 business hours.Processing times may be delayed during:<ul><li style="text-align: justify;">holiday periods: Christmas, summer holidays, Black Friday*, national holidays, etc</li><li style="text-align: justify;">extraordinary circumstances (goods inventory)</li><li style="text-align: justify;">events beyond the control of those involved in the distribution chain</li></ul> * During the Black Friday promo and in the following&#xA0;weeks, order processing times can be up to 10 working days.

Dispatch times

Find out which countries Alessi's shipments reach

Which countries do you ship to? We are doing our best to reach as many destinations as possible.We currently ship our orders to the following countries:Italy, France, Monaco, Belgium, Germany, Switzerland, United Kingdom, Ireland, Spain, Australia, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Lithuania, Luxembourg, Holland, Poland, Portugal, Latvia, Romania, Slovakia, Slovenia, United States, Denmark, Sweeden, Liechtenstein, Estonia.

Orders destination countries

Estimated delivery times and courier information

TimeframeOrders are delivered on average within:<ul><li style="text-align: justify; font-size: 15px;">2 working days from the shipment of the order in Italy (5 days for Major Islands, Calabria and difficult areas) with Express service.</li><li style="text-align: justify; font-size: 15px;">5 working days from order dispatch in Europe with Standard service.</li><li style="text-align: justify; font-size: 15px;">8 working days in all other destinations worldwide with Standard service.</li></ul>If the Express service is available, delivery will be made within 3 working days from the date of order processing.All orders are processed automatically, thus it is not possible to change the shipping and delivery times.Couriers do not deliver on Saturdays, Sundays or public holidays; delivery times may be delayed during public holidays either Italian ones or those of the destination country.For deliveries to countries outside the EU, customs clearance procedures may cause delays beyond our original delivery estimates.We strive to adhere to the scheduled delivery times, but during busy periods (sales, Black Friday, Christmas period, etc.) the timing may vary slightly.Moreover, occasional technical updates to our operating system, or force majeure (such as particularly unfavourable weather conditions) may make certain delivery services temporarily unavailable or affect the time limit for placing an order and the expected delivery times. Nevertheless, we would like to reassure you that we will always continue our efforts to limit these changes as much as possible. CouriersWe rely on different carriers depending on the country of destination of the goods. Specifically:<ul><li style="text-align: justify;">Italy &gt; GLS</li><li style="text-align: justify;">Europe &gt; DHL</li><li style="text-align: justify;">United Kingdom &gt; UPS</li><li style="text-align: justify;">United States &gt; UPS</li></ul>Please note that unfortunately, it is not possible to choose a specific time and day for delivery. You can however contact the courier directly to agree on a possible delivery date.

Delivery times

What to do in case of non-receipt of the goods or lost packages

What if my package gets lost or arrives at the wrong address?First of all, don&apos;t worry!If you have not received your order, your order was delivered to an address other than the one you provided us, or the carrier reports that the package has been lost, we kindly ask you to contact us through our&#xA0;<a href="https://uk.alessi.com/pages/contact-us" style="text-decoration: underline;">Contact Form</a>. We will initiate an investigation with the carrier.

Lost packages and orders delivered to a wrong delivery address

Free shipping and shipping costs for different destinations

Free shippingWe offer free shipping:<ul><li style="text-align: justify; font-size: 15px;">for orders over 149 &#x20AC; with standard service in Europe</li><li style="text-align: justify; font-size: 15px;">for orders over 1150 DKK with standard service in Denmark</li><li style="text-align: justify; font-size: 15px;">for orders over 1750 SEK with standard service in Sweeden</li><li style="text-align: justify; font-size: 15px;">for orders over 149 &#x20AC; with express service in Italy</li><li style="text-align: justify; font-size: 15px;">for orders over 149 CHF with standard service in Switzerland</li><li style="text-align: justify; font-size: 15px;">for orders over &#xA3;149 with standard service in the UK</li><li style="text-align: justify; font-size: 15px;">for orders over $159 in the US.</li></ul>Free shipping is not available to certain destinations such as Cyprus, Canaries, Alaska and Hawaii.&#xA0; Shipping feesShipping costs may differ depending on the destination.The minimum transport costs (standard shipping) are:<ul><li style="text-align: justify; font-size: 15px;">9,90 &#x20AC; in Europe</li><li style="text-align: justify; font-size: 15px;">115,00 SEK for Sweeden</li><li style="text-align: justify; font-size: 15px;">75,00 DKK for Denmark</li><li style="text-align: justify; font-size: 15px;">8,00 &#x20AC; for Italy</li><li style="text-align: justify; font-size: 15px;">9,90 CHF for Switzerland (customs included)</li><li style="text-align: justify; font-size: 15px;">&#xA3;18,00 for the UK (customs included)</li><li style="text-align: justify; font-size: 15px;">$11,50 for the US</li><li style="text-align: justify; font-size: 15px;">40,00 &#x20AC; for Cyprus and Canaries</li><li style="text-align: justify; font-size: 15px;">$40,00 for Alaska and Hawaii</li></ul>You will be able to visualize the specific shipping cost for your order before checking out.

SHIPMENTS&DELIVERIES

Dispatch times

Orders destination countries

Delivery times

Lost packages and orders delivered to a wrong delivery address

Shipping fees