Help Center Alessi EU

What if my package gets lost or arrives at the wrong address?First of all, don&apos;t worry!If you have not received your order, your order was delivered to an address other than the one you provided us, or the carrier reports that the package has been lost, we kindly ask you to contact us through our&#xA0;<a href="https://uk.alessi.com/pages/contact-us" style="text-decoration: underline;">Contact Form</a>. We will initiate an investigation with the carrier.

What to do in case of non-receipt of the goods or lost packages

Lost packages and orders delivered to a wrong delivery address

SHIPMENTS&DELIVERIES

Placing an order

Shipping to a country other than mine

Checking order status

Modifying an order

Deleting an order

Paying an order

Tracking an order

Order confirmation e-mail

Invoicing

Warranty

ORDERS

Creating an account

Forgotten password

Modifying my Account

Deleting my Account

Newsletter subscription

ACCOUNT&NEWSLETTER

Dispatch times

Orders destination countries

Delivery times

Shipping fees

Returning the order

Damaged goods received

Exchanging a gift

Exchanging a product

RETURNS&REFUNDS

Applying a discount code

Getting a welcome discount code

DISCOUNTS

Checking product availability

Product ordered and paid but out of stock

PRODUCTS AVAILABILITY

Gift-wrapping

Product personalisation

E-Gift cards

GIFTS&PERSONALISATION

Still need help?

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Lost packages and orders delivered to a wrong delivery addressUpdated 17 hours ago