A complete and simple guide to buy online at Alessi.com

How can I place an order?Shopping on Alessi.com is quick and easy.You can complete a purchase without registering. However, we recommend you to create an account to access exclusive areas and services dedicated to our customers.You can freely consult our catalogue by selecting the category of your interest from the navigation menu; to make your search more precise, use the filters or the internal search of the site. Each product sheet contains all the information relating to the item (description, composition, material, size ) and, by clicking on the product image, you can enlarge it to display all the details.How to purchase a product on Alessi.com:1. starting from the product sheet, you can select the features of the item from the available combinations2. add the product to your cart3. if you decide to continue shopping, you can check the content of your shopping cart at any time by clicking on the icon at the top right of the screen4. click on the shopping cart icon and decide when to proceed with the order5. if you are a registered user you can log in otherwise you can continue as a guest by entering both the shipping and the billing address6. select a desired shipping type and payment method7. enter your payment information 8. check that the information entered is correct and click on &quot;Purchase&quot;.Within a few minutes, a &quot;thank you message&quot; will inform you that the purchase process has been successfully completed. Moreover, you will receive a confirmation email with your order details.

Placing an order

International shipping available on Alessi.com

Can I place an order to be delivered abroad?Yes, you simply have to place your order by selecting the destination country.For example, if you are a German customer and would like to order a product to be shipped to the UK, you just have to select the UK as a country and place your order by entering the UK destination address.You can select country and language in the bottom right menu on our website.

Shipping to a country other than mine

Track your order on Alessi.com, with or without registration.

How can I check the status of my order?If you are a registered user, log in to your &quot;My Account&quot; reserved area to follow the status of your order; you will find all the info in the &quot;My Orders&quot; section.If you are not registered, you will receive an email with a link to track your shipment as soon as your order will be processed by our warehouses.

Checking order status

Orders cannot be modified. Return possible after delivery

Can I modify my order?Unfortunately, we cannot add item/s to an order or modify the item/s bought. If the order has not been processed, we can cancel it and issue a refund. You will be able to place a new and correct order on our website directly.Once the order has been processed, it is no longer possible to cancel it.&#xA0;In this case, we suggest you wait for your delivery and once you have received the goods, you will be able to ask for a return by visiting our page&#xA0;<a href="https://eu.alessi.com/pages/returns-refunds">Returns&amp;Refunds</a>. Please use this form&#xA0;<a href="https://alessi.returns.international/">RETURN FORM</a>

Modifying an order

Order cancellation possible if not yet processed.

How do I cancel my order?If the order has not been processed yet, we will be able to cancel it. Please contact our Customer Care Service through our <a href="https://alessi.com/pages/contact-us">Contact Form</a> asking for its cancellation.If the order has already been processed, we won&apos;t be able to cancel it. In this case, we suggest you wait for your delivery and once you have received the goods, you will be able to ask for a return by visiting our page <a href="https://eu.alessi.com/pages/returns-refunds">Returns&amp;Refunds</a>. Please use this form&#xA0;<a href="https://alessi.returns.international/">RETURN FORM</a>

Deleting an order

How can I pay for my order?Orders made on&#xA0;<a href="http://www.alessi.com/" style="text-decoration: underline;">www.alessi.com</a>&#xA0;can be paid by credit card, American Express, PayPal, Google Pay, ShopPay and Apple Pay.It is not possible to pay by cash, cheque, bank transfer or cash on delivery.Express check-out is available for payment by ShopPay, PayPal, Apple Pay and GooglePay. By choosing express check-out your data (name, address, ...) will be deduced from one of the payment methods automatically. Once the order is complete, you will receive a confirmation email containing your Order Number and a summary of the purchase details.

Paying an order

Receive the tracking number via email and follow your shipment.

How do I track my order?Once the order has been dispatched, you will receive a confirmation email with the Tracking number for your order.You will be able to track and trace your shipment whenever you want. We suggest you to check your spam folder, too.

Tracking an order

How can I be sure the order has been finalised?Once the order has been correctly processed and paid, you will receive a confirmation email with the order number and all the info regarding the order placed.What if I have not received the order confirmation email?If you do not receive any order confirmation email, this means the order has not been placed.In cases like this, Alessi does not receive any payment. The payment will remain &quot;pending&quot; &#xA0;on the payment method for a few days (depending on the payment method used and the bank) and the transaction will then be deleted.Please check the reception of the order confirmation email in the spam folder, too.

Order confirmation e-mail

Purchase receiptFor all our orders, we issue a purchase receipt that contains all the order details and the buyer data. The VAT percentage applied is that of the country of destination.Can I ask for a VAT invoice? We can issue electronic invoices only if you own an Italian VAT number and only in case of an Italian shipping address. Please send us all the data needed for invoicing through our&#xA0;<a href="https://uk.alessi.com/pages/contact-us" style="text-decoration: underline;">Contact Form</a>&#xA0;and proceed with the request to the administration department.For all other countries, we can issue a receipt with all personal/company data but we cannot issue an electronic invoice. We cannot issue VAT-free invoices and the VAT % applied to the goods corresponds to the VAT % of the destination country. In all these cases, a purchase receipt will be issued.

Invoicing

What does the warranty cover and how long does it last?The warranty covers any manufacturing defects of the product.Defects resulting from improper usage or maintenance of the item are not covered by warranty. According to the law, the warranty lasts 24 months from the date of purchase, as shown on the receipt/invoice, as stated in paragraph 8.1 of our Terms of Sale.

ORDERS