Help Center Alessi EU

How can I check the status of my order?If you are a registered user, log in to your &quot;My Account&quot; reserved area to follow the status of your order; you will find all the info in the &quot;My Orders&quot; section.If you are not registered, you will receive an email with a link to track your shipment as soon as your order will be processed by our warehouses.

Track your order on Alessi.com, with or without registration.

Checking order status

ORDERS

Placing an order

Shipping to a country other than mine

Modifying an order

Deleting an order

Paying an order

Tracking an order

Order confirmation e-mail

Invoicing

Warranty

Creating an account

Forgotten password

Modifying my Account

Deleting my Account

Newsletter subscription

ACCOUNT&NEWSLETTER

Dispatch times

Orders destination countries

Delivery times

Lost packages and orders delivered to a wrong delivery address

Shipping fees

SHIPMENTS&DELIVERIES

Returning the order

Damaged goods received

Exchanging a gift

Exchanging a product

RETURNS&REFUNDS

Applying a discount code

Getting a welcome discount code

DISCOUNTS

Checking product availability

Product ordered and paid but out of stock

PRODUCTS AVAILABILITY

Gift-wrapping

Product personalisation

E-Gift cards

GIFTS&PERSONALISATION

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Checking order statusUpdated 5 months ago