Help Center Alessi EU

Can I exchange a product with a different one?If you do not like the product, you can return the goods (free return within 60 days from order reception). At the moment, we do not offer the exchange of products.By returning the goods you will receive a refund on the same payment method used while placing the order.You can purchase the product you prefer directly on&#xA0;<a href="http://alessi.com/" style="text-decoration: underline;">alessi.com</a>&#xA0;&#xA0;We are working to offer the exchange service in the future!

Product exchanges: ask for a return, Alessi will issue a refund!

Exchanging a product

RETURNS&REFUNDS

Placing an order

Shipping to a country other than mine

Checking order status

Modifying an order

Deleting an order

Paying an order

Tracking an order

Order confirmation e-mail

Invoicing

Warranty

ORDERS

Creating an account

Forgotten password

Modifying my Account

Deleting my Account

Newsletter subscription

ACCOUNT&NEWSLETTER

Dispatch times

Orders destination countries

Delivery times

Lost packages and orders delivered to a wrong delivery address

Shipping fees

SHIPMENTS&DELIVERIES

Returning the order

Damaged goods received

Exchanging a gift

Applying a discount code

Getting a welcome discount code

DISCOUNTS

Checking product availability

Product ordered and paid but out of stock

PRODUCTS AVAILABILITY

Gift-wrapping

Product personalisation

E-Gift cards

GIFTS&PERSONALISATION

Still need help?

CONTACT US

Exchanging a productUpdated 14 hours ago