Damaged goods receivedUpdated 5 months ago

What if I receive a damaged item?

If you have received a damaged, non-compliant, defective or incorrect product, you can request a replacement or a refund of the item within 14 days from the order reception.

Please contact us by filling out our Contact Form indicating the issue related to the product, and attaching a picture or a video of the item itself, in which the defect is clearly visible. In the event that the non-conformity of the product is ascertained, we will replace it.

After 14 days from receipt of the goods, we will no longer be able to process your refund/replacement request for damaged, non-compliant, defective or incorrect items.